Frequently asked Questions 


HOW DO I KNOW THAT YOU ARE AN ONGOING CREDIBLE BUSINESS?

For over 25 years, we have been a trusted part of the Santa Barbara community, recognized as esteemed members of the Santa Barbara Chamber of Commerce and listed in their local business directory. Our reputation is reflected in consistently glowing 5-star reviews as Airbnb Superhosts and VRBO Premier Hosts. In addition, our properties in Santa Barbara are licensed for short-term rentals.This sets us apart from many other listings in the city that are not legally authorized for short-term stays — making our properties the perfect choice for shorter, mini getaways.


WHY SHOULD I BOOK HERE RATHER THAN ON VRBO OR AIR BNB?

When you book directly with us, you’ll enjoy a seamless and streamlined experience— without the added costs of third-party booking channels. It’s a simpler, more refined way to reserve your stay, with every detail personally handled by our team to ensure a smooth arrival and a truly unforgettable visit.

WHAT IS YOUR CANCELLATION POLICY?

For our West Beach Getaways in West Beach, Santa Barbara, our cancellation policy is this:

  • Cancel up to 14 days before check-in to receive a full refund.

  • Cancellations made at least 7 days prior to check-in are eligible for a 50% refund.

  • No refunds are available for cancellations made within 7 days of your arrival.

For Ravenscroft in Montecito, CA and Villa Salt Acres in Stonington, CT, our cancellation policy is as follows:

  • Grace Period — cancel within 48 hours after the reservation to receive a full refund.

  • Cancel at least 60 days before check-in to receive a full refund.

  • If cancelled less then 60 before check-in, the full amount for the security deposit is non-refundable unless we re-book this time period. We’ll make every attempt to re-book and can generally do so, however there is no guarantee. If we are successful in rebooking, there is a 10% booking adjustment fee.

WHAT IS CHECK-IN AND CHECKOUT TIME? 

Check-in time is 4 PM and check out time 11 AM. If desired, you are welcome to request a late check-out at 1:30 for a $35 fee..

how will I recieve check-in information? 

After your booking is confirmed and payment is complete, we’ll send you a comprehensive digital welcome book. Inside, you’ll find all the details you need to facilitate your stay— including check-in instructions, a home manual, and our handpicked recommendations for dining, activities, and local gems to help you make the most of your time in Santa Barbara & Montecito.

WHAT ARE YOUR HOUSE RULES? 

Thank you for being a considerate guest — these rules help us maintain the quality and comfort of your experience and that of future visitors.

  • Minimum age to rent is 21 years old

  • Check-in: 4:00 PM onwards

  • Checkout before 11:00 AM

  • No parties or events

  • No smoking indoors

  • Particular apartments at out West Beach Getaway units allow one dog. A $150 one-time pet fee applies.